We accept payment from all major credit cards. All credit card orders are processed securely using PayPal. PayPal is a method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe, and easy method of payment without disclosing your credit card or other financial information to the merchant.
No, you can pay by credit card without having a PayPal account. When you are redirected to the PayPal payment page, you will be presented with two options:
Pay as a guest (shown on the lower right hand side of page), and
Log in to your existing PayPal account. Just click on the link on the bottom right to pay by credit card.
After you complete your order, and the order is successfully submitted you will see a confirmation screen showing your order number. You will also receive an email confirmation of your order which includes your order number as well as a list of items contained in your order.
Online orders will be processed immediately upon payment. Therefore changes to or cancellations of orders are not possible. Please check your order carefully before submitting.
For incorrect or defective items shipped, we have a 7 days exchange policy upon receipt of order by the customer, subject to the following terms and conditions:
Items must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
Our regular delivery schedule will be from Monday to Friday from 9am to 5pm. All deliveries are sent with registered couriers and must be signed for at the time of delivery. It is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery. We are unable to redirect orders once items have been dispatched.
Yes, we will send you a confirmation SMS with the tracking number once the items has been dispatched.
Unfortunately we only ship within Australia. Please email us at firstname.lastname@example.org for orders.
We aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
If you would like to order an item that is currently out of stock, you can email us at email@example.com ,you will be placed on our reservation list and contacted as soon as the product arrives fresh from Phuket.
We take great care to ensure your order is properly packaged so as to prevent damage. In the unlikely event your product arrives damaged, we will be happy to replace it for you. Please keep the original product and your receipt and contact us at our office on +61 411107337 or email us at firstname.lastname@example.org.
We respect your privacy. We will never share or forward information about you to other sites nor do we give access to marketing sites to gather information about you while you shop.
You can contact us through our contact page! We will be happy to assist you.